Refund policy

At AL MASAR Perfumes, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 2 days of receiving your order. To be eligible, the product must remain unused, unopened, and in its original packaging with all accessories included. Please contact our customer support with your order number and clear photos of the issue before returning the item. Once your request is reviewed and approved, we will provide further instructions. Products that have been opened, used, or damaged due to misuse are not eligible for return or refund.